The Action Community Care team that is available to take any maintenance calls and/or answer any questions pertaining to the Association. They can be reached at 800-400-2284 or at email@example.com. Management would like to encourage homeowners to use this resource when reporting common area maintenance items so that the community care team can respond promptly and contact the necessary vendor.
The next Board of Director’s meeting is scheduled for Tuesday, April 16, 2019 directly following the Annual Meeting at 4:00pm in the Summerhouse Fitness Center, located at 2353 Ocean Street.
The Annual Meeting will begin by commencing registration at 4:00pm. The Annual Meeting is to elect two (2) Board member and determine the allocation of any excess operating funds at the end of the current fiscal year. If you have already sent in your ballot by mail, there is no need to come to register. The polls open at 4:15pm and the Annual Meeting will be called to order at 4:15pm. Open session and an executive session to follow.
Hello Summerhouse Residents,
As most of you know, there was a fire alarm sounding from around 2:00 am this morning until about 11:00 am this morning. The fire department was dispatched and found no threat to the property. The alarm monitoring company was contacted and came out to silence the alarm. It was a false alarm so there is no need for concern.
Your patience was greatly appreciated as we attempted to get situation under control!
Have a nice day!
The Board of Directors would like to thank all members for either sending in their ballot or attending the Annual Meeting on Wednesday, April 26, 2017.
The election results are as follows:
The minutes of the 2016 Annual Meeting were approved as submitted and the IRS Resolution was approved by a majority.
Summerhouse Homeowners Association
Dear Summerhouse Residents,
Below you can review the agenda for the Wednesday, April 26, 2017 Board of Director’s meeting.
The association will be having it’s Annual Meeting begin at 4:00pm. If you didn’t mail in your ballot, please bring it to the meeting at approx.. 3:55pm so it can be counted. Following the balloting and the annual meeting, the Board will commence with Open session at 4:15pm.
Did you know that you can help your association save money in monthly mailing costs if you elect to receive e-statements instead of receive paper statements? You have the option to elect e-statements through your VIVO portal.
Start by visiting www,summerhousehoa.com and go to MY ACCOUNT on the top bar on the homepage. By joining VIVO AND electing to receive an e-statement, you can be part of your association’s savings.
In order to elect receiving e-statements, the process is two-fold.
- You must register for VIVO. Go to summerhousehoa.com and go to MY ACCOUNT on the top bar on the homepage.
- Once you have created your VIVO account, on your homepage in your account you must look to the right near bottom of screen for a green box to check that you want E-Statements.
Just because you are registered to VIVO and signed up for ACH payments does NOT MEAN you are getting e-statements. You must be sure to check off the green box electing to receive e-statements!
Dear Summerhouse Residents,
An owner has sent the following account and information to Management and requested it be circulated to the community regarding: TRASH AND PARTY AREA AT THE LAGOON.
Please read below for information and instruction on how to proceed with proper reporting of incidents.
The owner called the Carlsbad Police Department to issue a complaint about garbage in the lagoon and around the dam at the end of the lagoon. This area has become a “party spot” for teenagers who throw beer cans and garbage all over the area, even though there is a garbage barrel 5 feet away. The police are going to increase their patrols of this area.
The Police Dispatcher informed the owner to advise anyone who sees drinking and littering on the lagoon/beach area to call the police immediately so that they can address the situation as it is happening.
DO NOT CONFRONT THE OFFENDING GROUP; call the police and the Carlsbad Police will address the situation. The Carlsbad Police are very responsive and will be there promptly after they are called.
Carlsbad Police phone number is 760-931-2197.
This “party area” is a beautiful area where the lagoon meets the ocean and it is being destroyed by a few irresponsible people. The Summerhouse Community can work to help report incidents so that the Carlsbad Police can work towards a resolution.
Summerhouse Residents; Please call the Carlsbad Police if you see people drinking and littering around the beautiful lagoon/beach area. The Carlsbad Police Dispatcher assures that they will take care of this problem that is happening every few days and this “party activity” will increase during summertime if it is not addressed now. Additionally, please share this information with your neighbors and other individuals living in surrounding homes and communities.
Dear Summerhouse Residents,
Just a quick memo to inform you that the landscaping vendor will be working on completing the mulching of the community gardens beginning this Wednesday, March 29 through (tentatively) Friday, March 31, 2017.
The landscapers will need a staging area to unload the product and to keep the mulch while they are working to install it.
WEST SIDE GUEST PARKING AREA TEMPORARY CLOSED: Wednesday, March 29 through (tentatively) Friday, March 31, 2017. RESERVED FOR LANDSCAPERS
Please acknowledge this email as the temporary reservation of the 6 guest parking spaces on the west side for landscaping. Please advise your guests to park on the street to leave these west side spaces unoccupied and open, as this is the space that will be reserved for the landscapers to keep the mulch as they work to install it throughout the property. Beginning on Wednesday, as the project moves along, the amount of mulch will decrease as it is distributed throughout the gardens, freeing up some of the guest parking spaces. The landscaper will mark the area needed that will indicate which parking spaces will be reserved and which ones open up.
Thank you for your attention and cooperation.
Please contact Management if you have any questions at 1-800-400-2284 or email at firstname.lastname@example.org.
Attention committees! If your committee has recommendations and updates that they would like to present to the Board for their review, please be sure to submit to Management NO LATER THAN 7 DAYS PRIOR TO THE SCHEDULED BOARD MEETING. This way Management has sufficient time to include in the Board packet. Please be sure to draft your recommendation and updates clearly so they are ready to be included for the Board’s review and email Sarah Jordan at email@example.com
Management has posted this memo to revisit the difference between HOA maintenance items and individual unit maintenance items. Please review to determine how to most efficiently report maintenance items pertaining to Summerhouse community items versus individual unit maintenance items. Thank you!
What is an association maintenance issue?
The HOA is responsible for exterior maintenance only. Maintenance issues that involve common area items and/or affect the exterior of the community are HOA maintenance issues. Examples would be: perimeter gates, access control to the garage and pedestrian gates, pool, landscaping, exterior light posts, walkways, elevators, stairwells, sump pump, generator, refuse area, trash collection, fitness center items, outside pest control, etc.
A few quick references regarding emergencies and HOA work order reporting.
Action Property Management is here to be of service to you. If you have a service call regarding maintenance of your common area, please call our office between the hours of 7:00 a.m. and 7:00 p.m., Monday through Friday and ask for our Customer Care Center at 1-800-400-2284. Action has a great voice mail system, which enables you to leave a message 24 hours a day, 7 days a week. All calls are returned promptly, so we hope you’ll use this additional communication tool.
Anytime you are aware of an emergency at your community, other than a life threatening one, at which point you should call 911, you may contact Action Property Management 24 hours a day 7 days a week at (800) 400-2284. Our emergency after hours response team is ready to take your call and will contact one of our professional after hours on call Managers to respond to your emergency immediately.
You can also report association maintenance work orders by logging into your VIVO account at www.vivoportal.com.
Once logged into your VIVO portal, select the tab along the top that says “Work Order,” and you will be directed to the Work Order page. From that page, there is an active button at the top left corner that says “Submit Work Order,” and that will prompt a drop down window where you will be directed to fill out the information as it pertains to the work order you are submitting.
IMPORTANT REMINDER: VIVO PORTAL IS FOR ASSOCIATION WORK ORDERS ONLY.
Owners are always welcome to send the work order to their Community Manager, however it is HIGHLY SUGGESTED that owners use the VIVO portal or Action’s Community Care phone number, (800) 400-2284, to report maintenance items. This method of communication is encouraged because there are assigned individuals whose sole job is to answer calls and emails pertaining to Summerhouse community work orders and dispatch them out as they are received. The dispatching system also ensures that the work orders are properly logged and attended to.
What are individual private residence maintenance issues?
An individual private residence maintenance issue is a maintenance item or need that is specific to the private, individual home (i.e. inside the home, including doors). These items fall under Zephyr customer service and warranty issues. To report these specific individual items as they pertain to your private residence, please defer to the Dwelling Live portal to put in a maintenance request with Zephyr.
IMPORTANT REMINDER: YOUR ASSOCIATION MANAGEMENT COMPANY DOES NOT HAVE ANY RELATION TO INDIVIDUAL UNIT MANAGEMENT.