Manager’s Messages

E-Statements = Association cost savings!

Did you know that you can help your association save money in monthly mailing costs if you elect to receive e-statements instead of receive paper statements? You have the option to elect e-statements through your VIVO portal.

Start by visiting www, and go to MY ACCOUNT on the top bar on the homepage.  By joining VIVO AND electing to receive an e-statement, you can be part of your association’s savings.

In order to elect receiving e-statements, the process is two-fold.

  1. You must register for VIVO. Go to  and go to MY ACCOUNT on the top bar on the homepage.
  2. Once you have created your VIVO account, on your homepage in your account you must look to the right near bottom of screen for a green box to check that you want E-Statements.


Just because you are registered to VIVO and signed up for ACH payments does NOT MEAN you are getting e-statements.  You must be sure to check off the green box electing to receive e-statements!

Date Posted: April 6, 2017

Trash and party area at lagoon; call the Carlsbad Police to issue incident reports

Dear Summerhouse Residents,

An owner has sent the following account and information to Management and requested it be circulated to the community regarding:  TRASH AND PARTY AREA AT THE LAGOON.

Please read below for information and instruction on how to proceed with proper reporting of incidents.

The owner called the Carlsbad Police Department to issue a complaint about garbage in the lagoon and around the dam at the end of the lagoon.  This area has become a “party spot” for teenagers who throw beer cans and garbage all over the area, even though there is a garbage barrel 5 feet away.  The police are going to increase their patrols of this area.

The Police Dispatcher informed the owner to advise anyone who sees drinking and littering on the lagoon/beach area to call the police immediately so that they can address the situation as it is happening.

DO NOT CONFRONT THE OFFENDING GROUP; call the police and the Carlsbad Police will address the situation.  The Carlsbad Police are very responsive and will be there promptly after they are called.

Carlsbad Police phone number is 760-931-2197.

This “party area” is a beautiful area where the lagoon meets the ocean and it is being destroyed by a few irresponsible people.  The Summerhouse Community can work to help report incidents so that the Carlsbad Police can work towards a resolution.

Summerhouse Residents; Please call the Carlsbad Police if you see people drinking and littering around the beautiful lagoon/beach area.  The Carlsbad Police Dispatcher assures that they will take care of this problem that is happening every few days and this “party activity” will increase during summertime if it is not addressed now.  Additionally, please share this information with your neighbors and other individuals living in surrounding homes and communities.

Date Posted: April 3, 2017

WEST SIDE GUEST PARKING AREA TEMPORARY CLOSED: Wednesday, March 29 through (tentatively) Friday, March 31, 2017. RESERVED FOR LANDSCAPERS

Dear Summerhouse Residents,

Just a quick memo to inform you that the landscaping vendor will be working on completing the mulching of the community gardens beginning this Wednesday, March 29 through (tentatively) Friday, March 31, 2017.

The landscapers will need a staging area to unload the product and to keep the mulch while they are working to install it.

WEST SIDE GUEST PARKING AREA TEMPORARY CLOSED: Wednesday, March 29 through (tentatively) Friday, March 31, 2017. RESERVED FOR LANDSCAPERS

Please acknowledge this email as the temporary reservation of the 6 guest parking spaces on the west side for landscaping.  Please advise your guests to park on the street to leave these west side spaces unoccupied and open, as this is the space that will be reserved for the landscapers to keep the mulch as they work to install it throughout the property.  Beginning on Wednesday, as the project moves along, the amount of mulch will decrease as it is distributed throughout the gardens, freeing up some of the guest parking spaces.  The landscaper will mark the area needed that will indicate which parking spaces will be reserved and which ones open up.

Thank you for your attention and cooperation.

Please contact Management if you have any questions at 1-800-400-2284 or email at

Date Posted: March 23, 2017

Submitting Committee Updates & Recommendations for Board Review

Attention committees!  If your committee has recommendations and updates that they would like to present to the Board for their review, please be sure to submit to Management NO LATER THAN 7 DAYS PRIOR TO THE SCHEDULED BOARD MEETING.  This way Management has sufficient time to include in the Board packet.  Please be sure to draft your recommendation and updates clearly so they are ready to be included for the Board’s review and email Sarah Jordan at

Date Posted: March 14, 2017

HOA maintenance item reporting versus individual unit maintenance items

Good afternoon,

Management has posted this memo to revisit the difference between HOA maintenance items and individual unit maintenance items.  Please review to determine how to most efficiently report maintenance items pertaining to Summerhouse community items versus individual unit maintenance items.  Thank you!

What is an association maintenance issue?

The HOA is responsible for exterior maintenance only.  Maintenance issues that involve common area items and/or affect the exterior of the community are HOA maintenance issues.  Examples would be:  perimeter gates, access control to the garage and pedestrian gates, pool, landscaping, exterior light posts, walkways, elevators, stairwells, sump pump, generator, refuse area, trash collection, fitness center items, outside pest control, etc.

A few quick references regarding emergencies and HOA work order reporting.

Action Property Management is here to be of service to you.  If you have a service call regarding maintenance of your common area, please call our office between the hours of 7:00 a.m. and 7:00 p.m., Monday through Friday and ask for our Customer Care Center at 1-800-400-2284.  Action has a great voice mail system, which enables you to leave a message 24 hours a day, 7 days a week.  All calls are returned promptly, so we hope you’ll use this additional communication tool.

Anytime you are aware of an emergency at your community, other than a life threatening one, at which point you should call 911, you may contact Action Property Management 24 hours a day 7 days a week at (800) 400-2284.  Our emergency after hours response team is ready to take your call and will contact one of our professional after hours on call Managers to respond to your emergency immediately.

You can also report association maintenance work orders by logging into your VIVO account at

Once logged into your VIVO portal, select the tab along the top that says “Work Order,” and you will be directed to the Work Order page.  From that page, there is an active button at the top left corner that says “Submit Work Order,” and that will prompt a drop down window where you will be directed to fill out the information as it pertains to the work order you are submitting.


 Owners are always welcome to send the work order to their Community Manager, however it is HIGHLY SUGGESTED that owners use the VIVO portal or Action’s Community Care phone number, (800) 400-2284,  to report maintenance items.  This method of communication  is encouraged because there are assigned individuals whose sole job is to answer calls and emails pertaining to Summerhouse community work orders and dispatch them out as they are received.  The dispatching system also ensures that the work orders are properly logged and attended to.

What are individual private residence maintenance issues?

An individual private residence maintenance issue is a maintenance item or need that is specific to the private, individual home (i.e. inside the home, including doors).  These items fall under Zephyr customer service and warranty issues.  To report these specific individual items as they pertain to your private residence, please defer to the Dwelling Live portal to put in a maintenance request with Zephyr.


Date Posted: March 6, 2017

March Schedule for light replacement and painting- unit access needed

Dear Summerhouse Residents,

Management would like to notify homeowners and residents that for the next three Thursdays in March between the hours of 8am – 3pm, Thursday March 2, Thursday March 9, and Thursday, March 16th, Zephyr’s contractor is scheduled to be onsite at Summerhouse to address the two following pending items:

  1. Replace exterior sconce lights
  2. Painting the recessed light fixtures on the patio ceilings with a marine grade paint


2303 2309 2315 2321 2327 2333 2339 2345
2349 2357 2363 2367 2373 2377 2383 2387

Most of these bottom level units can be accessed without having to enter through the actual condo unit and therefore please be advised that the contractor will be starting with these units when addressing the above noted work.  The contractors can enter the patio from the exterior ground level so unless further notified, these owners do not need to be home to allow access.  The contractors will enter the patio without disturbing the owner/tenant.  If you have renters, please notify the renters of this schedule.


2305 2311 2317 2323 2329 2335 2341 2347
2351 2355 2359 2365 2369 2375 2379 2385

 ***AND OWNERS OF 2393 & 2395

 Contractors will need access to your units in order to get to your patio to replace the sconce light and paint the recessed lighting.  Please notify Management if you will be home during the above dates and times so we may inform Zephyr so they can build a schedule according to availability.  If not, please notify Management at of one of the Thursday dates (3/2, 3/9, or 3/16) that you can be available to allow access to complete the work so we can coordinate accordingly.

Please contact Management to let us know of your availability and if you have any questions.

Thank you.


Date Posted: February 28, 2017

2.28.17 Fire Alarm Testing between 2:00-2:30pm

Dear Summerhouse Residents,

Management would like to notify homeowners and residents that on Tuesday, February 28, 2017 between approximately 2:00-2:30pm, the maintenance vendor will be performing the quarterly fire alarm test at Summerhouse.  The vendor will need to momentarily test and sound the alarms, so please note this procedure as a test only and not an emergency.

Owners who have pets may want to take them out on an afternoon walk around this scheduled time if your pet is sensitive to noises.

Thank you.

Date Posted: February 23, 2017

Pool heater not working

Dear Summerhouse Residents,

During One Stop Pools’ weekly service today, they reported that the pool heater is not working.  A technician is scheduled to go onsite tomorrow, 1.24.17, to run diagnostics and try to troubleshoot the issue.

Management will have more information once we hear back after the troubleshooting and will keep residents informed.

Thank you for your patience as the vendor works to address this pool maintenance issue.

The spa is still heating; it is just the pool’s temperature that is affected at the moment.

Thank you.

Date Posted: January 23, 2017

Action Property Management’s New Payment Processing System

Attention owners who are currently enrolled in using Action Property Management’s automatic payment system known as ACH:

Beginning on February 1, 2017, a new payment processing system is replacing the current ACH payment system.  There will be a $2.00 processing fee that will be charged to your account each month if you elect to continue using Action’s payment processing system.  If you want to continue using this system, no action is required and you will automatically be transferred over and you will incur a $2.00 monthly processing fee each month.  This new system  will withdraw the balance on your account each month processing takes place.

If you do not want to pay the $2.00 monthly processing fee, you will need to cancel your existing ACH processing through Action.  You can do this by sending a written request to

Alternative Payment Options if you elect to cancel ACH with Action Property Management

Automatic Bill Pay issued by your Bank:

  1. Contact your personal bank and have them set up automatic bill payment for your assessment fees. Direct your bank to set up mailing to:  Summerhouse Community Association, c/o Action Property Management, P.O. Box 25013, Santa Ana, CA 92799

Personal Check:  

  1. Issue a personal check for your assessment amount and mail to: Summerhouse Community Association, c/o Action Property Management, P.O. Box 25013, Santa Ana, CA 92799

If you have any questions, please contact Management.

Thank you.

Date Posted: January 18, 2017

Go Green and save $$$ with E-statements!

Go Green!  Save trees!  Save your association money in mailings!  If you’re an owner who would rather receive a paperless e-statement monthly rather than a paper statement via snail mail, you can opt to receive e-statements in place of paper statements.

  1. You must sign into your VIVO account. Go to and go to MY ACCOUNT on the top bar on the homepage.
  2. Don’t have a VIVO account?  Contact your manager, Sarah Jordan, for your account information needed in order to register at
  3. On your homepage in your account you must look to the right near bottom of screen for a green box to check that you want E-Statements.
  4. IF you choose to receive E-statements, you will no longer receive paper statements. You can de-activate this at any time if you want to go back to paper statements.
Date Posted: January 16, 2017
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Management Team

Community Manager
Brandy Martinez |

Kylia Neal |

Management Company

Action Property Management
Regional Office
1133 Columbia Street, Suite 106
San Diego, CA 92101
p. 949-450-0202
f. 949-341-1187

Corporate Office
2603 Main Street, Suite 500
Irvine, CA 92614
p. 949-450-0202
f. 949-450-0303