Manager’s Messages

Pool heater not working

Dear Summerhouse Residents,

During One Stop Pools’ weekly service today, they reported that the pool heater is not working.  A technician is scheduled to go onsite tomorrow, 1.24.17, to run diagnostics and try to troubleshoot the issue.

Management will have more information once we hear back after the troubleshooting and will keep residents informed.

Thank you for your patience as the vendor works to address this pool maintenance issue.

The spa is still heating; it is just the pool’s temperature that is affected at the moment.

Thank you.

Date Posted: January 23, 2017

Action Property Management’s New Payment Processing System

Attention owners who are currently enrolled in using Action Property Management’s automatic payment system known as ACH:

Beginning on February 1, 2017, a new payment processing system is replacing the current ACH payment system.  There will be a $2.00 processing fee that will be charged to your account each month if you elect to continue using Action’s payment processing system.  If you want to continue using this system, no action is required and you will automatically be transferred over and you will incur a $2.00 monthly processing fee each month.  This new system  will withdraw the balance on your account each month processing takes place.

If you do not want to pay the $2.00 monthly processing fee, you will need to cancel your existing ACH processing through Action.  You can do this by sending a written request to

Alternative Payment Options if you elect to cancel ACH with Action Property Management

Automatic Bill Pay issued by your Bank:

  1. Contact your personal bank and have them set up automatic bill payment for your assessment fees. Direct your bank to set up mailing to:  Summerhouse Community Association, c/o Action Property Management, P.O. Box 25013, Santa Ana, CA 92799

Personal Check:  

  1. Issue a personal check for your assessment amount and mail to: Summerhouse Community Association, c/o Action Property Management, P.O. Box 25013, Santa Ana, CA 92799

If you have any questions, please contact Management.

Thank you.

Date Posted: January 18, 2017

Go Green and save $$$ with E-statements!

Go Green!  Save trees!  Save your association money in mailings!  If you’re an owner who would rather receive a paperless e-statement monthly rather than a paper statement via snail mail, you can opt to receive e-statements in place of paper statements.

  1. You must sign into your VIVO account. Go to and go to MY ACCOUNT on the top bar on the homepage.
  2. Don’t have a VIVO account?  Contact your manager, Sarah Jordan, for your account information needed in order to register at
  3. On your homepage in your account you must look to the right near bottom of screen for a green box to check that you want E-Statements.
  4. IF you choose to receive E-statements, you will no longer receive paper statements. You can de-activate this at any time if you want to go back to paper statements.
Date Posted: January 16, 2017

Attention Beer Enthusiasts! Scavenger Beer & Adventure Tours

Attention Beer Enthusiasts of Summerhouse!

One Concierge’s Hector Dulude wanted to share this information with you.  The service is called Scavenger Beer & Adventure Tours, and here are some details about this activity near you!

Scavenger Beer & Adventure

When We Operate…
We Offer Private Tours 7 days a Week for groups of 2-25. Our Public Tours Operate on Fridays & Saturdays for groups of 2-25. We also offer Tours on Sundays for groups of 8 or more. See our Public Tours or Private Tours Page for info. Private tours usually take more time and effort to plan.

Where We Pickup…
We offer free Pickup & dropoff in the Carlsbad Area. We also offer free pickup for groups of 8 or more in Oceanside, Vista, San Marcos, and Escondido. For a fee we can pickup groups over 4 persons anywhere in San Diego. Our Meetup locations are: The Carlsbad Village Train Station 2775 State st. Carlsbad Ca 92008. OR Escondido Sprinter Train Station 2121 Barham Drive Escondido Ca 92025.

What To Bring…
Dress for casual fun! Wear whatever you wish however we recommend you bring sunglasses & sunscreen hat or hair tie will be useful. Pack a light jacket or sweater if weather is cold…your camera (optional) Tour Guide gratuity (10-15% industry standard) welcomed if deserved.

Tour Prices…
Friday Tour $99 per person
Saturday Tour $109 per person
Sunday Tour $109 per person

*Groups of 8 or more get $10 off per person

Scavenger Beer & Adventure Tours

(760) 208-3739

3138 Roosevelt St #K, Carlsbad, CA

Date Posted: December 13, 2016

December Weekend Holiday Events

Dear Summerhouse Residents,

Please take a minute to review the below holiday events taking place around San Diego this weekend.


Dates: December 2-3, 2016
The sights, sounds and smells of the holiday season fill the air as the museums and cultural institutions in Balboa Park, the nation’s largest urban cultural park, open their doors free of charge. Festivities include carolers, live music, light displays, theater and dance performances, and delicious foods from around the world.


Date: December 3, 2016

Celebrate the season during Little Italy’s Christmas Tree Lighting Ceremony and see the unique Christmas Tree – a 25-foot tower of 1,000+ gorgeous Poinsettias. Enjoy the community’s festive decorations, live music and entertainment, snacks, holiday beverages and more!


Date: December 4, 2016
Bring the whole family to a unique neighborhood event featuring a chili cook-off between more than 40 of the celebrated restaurants of South and North Park. At the SoNo Fest & Chili Cook-Off, you can pick out your own hand-spun ceramic bowls then sample chili from the local restaurants. You can also shop for holiday gifts from local artisans and enjoy free live music, kids’ games and activities, gourmet food trucks, a beer garden featuring local craft beers and more.


Date: December 10, 2016

Celebrate holiday cheer with Poway’s Christmas in the Park. The event features a tree lighting ceremony, visits from Santa, train rides, live music, theatre performances, food, treats, crafts and more.


Date: December 2, 2016
Santa arrives via the Ferry at the Coronado Ferry Landing, a festive parade follows down Orange Avenue and Santa lights the Christmas Tree in Rotary Plaza during the Coronado Christmas Parade & Open House.


Date: December 3, 2016
Experience the unique sights and sounds of the annual North Park Toyland Parade. Enjoy marching bands, floats, vintage cars, dance groups, beauty queens, city officials and Santa in this popular community celebration.


Date: December 3, 2016
Thousands of people will be on floats and in bands with tens of thousands more cheering them on as the Encinitas Holiday Parade rolls along Coast Highway 101.


December: December 3, 2016
Come find out what the locals have known for 30+ years – Santa would rather be in the quaint little surfing village of OB at the Ocean Beach Holiday Parade.


Date: December 4, 2016

The event includes marching bands, floats, equestrian units, vintage automobiles and an appearance by Santa Claus.

Date Posted: December 2, 2016

Fragile Sewer System; “Don’t Flush” List

Dear Summerhouse Residents,

Just a reminder regarding the sewer system at Summerhouse:

In attempt to diligently preserve and maintain the Summerhouse sewage ejector pump system, the approved vendor, McNamara Pump and Electric, advises reminding the community that the sewage system is designed to handle ONLY human waste and a moderate amount of toilet paper.


Please be mindful of the sewage system in your community and DO NOT FLUSH THE FOLLOWING:

  • Feminine products of any kind, including tampons and tampon applicators- even if they say “flushable” should never be flushed into the system.
  • Cotton swabs
  • Cotton balls
  • Condoms
  • Disposable wipes
  • Razors
  • Disposable diapers
  • Baby wipes
  • Cleaning wipes or paper towels

Using the toilet for trash disposal of paper goods, haircut trimmings, food, rags, plastic of any kind etc., will cause the pump station to have problems or fail completely if the items are suctioned into the volute of the pump.

Pouring of solvents, paint, paint thinner, grease, oil or abrasive chemicals can cause cord damage to the pump.

If underwear or a rag is accidentally flushed into the system, call the McNamara office at (760)744-1895 and they will send out a service technician that day to clean and service the system.

The association appreciates residents’ compliance with the above recommendations to ensure that the sewage system is properly maintained.  Failure to acknowledge these recommendations will result in costly repairs to the community.

For owners who lease their unit, please be sure that your property management company and/or tenant is advised of the fragile sewer system and that they comply with the “Don’t Flush” list.  It may be beneficial to post this information in your home so that all who enter are made aware of this.

Thank you for your attention to this matter.

Date Posted: November 29, 2016

Pool Rules

Dear Summerhouse Residents,

Action Property Management hopes that you enjoyed a lovely Thanksgiving weekend with friends, family, and loved ones.  With Summerhouse being the magnificent community that it is, no doubt homeowners took advantage of hosting the celebration in their individual homes.  There is a lot to be thankful for when you are part of the Summerhouse Community!

With the holidays approaching, Management would like to take the opportunity to remind homeowners of the Pool Rules to ensure that all homeowners and their guests are able to enjoy the facilities appropriately and as outlined in the Community Handbook’s Pool Rule use.

A Pool Rules must be complied with, and Management would like to  highlight and remind owners of the following points as the community receives more visitors and guests;

  • All children and adolescents 14 years of age or under need to be supervised while in the pool and spa area.
  • The use of the pool is expressly limited to Residential owners, occupants, lessees, and their invited guests. Each unit is limited to four (4) guests’ total, at any given time.  At no time shall any group monopolize the facilities.

Please review the  Pool Rules that are included with this post, which are an excerpt from your Community Handbook.  Management requests that you observe these rules so that all members of the Summerhouse Community may harmoniously enjoy the property’s facilities.  For homeowners who lease their property, please be sure to provide these rules to your property management company &/or tenants so they are made aware of these rules.

If you have any questions, please do not hesitate to contact your Community Manager, Sarah Jordan at

Thank you for your attention to this message.


Date Posted: November 29, 2016

Interested in a parking space exchange????

Dear Summerhouse Residents,

 Many owners may not know that there is an agreement form to exchange their parking space with another homeowner.  It is available as part of your Community Handbook.

 Currently there is homeowner who has a deeded parking space outside the garage.  It is one of the only 2 deeded spaces at the property.  It is space number R-70 and it is at the end of the west side guest parking.  Currently Management is awaiting the approved signage to be delivered and installed to indicate that the space (along with space R-69) is Reserved Parking.

Mrs. Kicklighter has requested that Management make it be known that she would be interested in speaking with any owner who currently has a garage deeded space that would entertain the idea of exchanging spaces.  If you have a garage deeded space that you would like to exchange for the outdoor deeded space, please contact Management and we can put you in touch with Mrs. Kicklighter to discuss further.

Another alternative that Mrs. Kicklighter is interested in is to find out if any homeowner who does not currently use both of their garage spaces would like to speak further about the possibility of renting out their garage space that they are not using.  The Kicklighters live on the property and perhaps owners who use their property as a second home may be interested in entertaining the idea of renting an indoor garage parking space if it is not in use.

 If you have any questions and are interested in exploring this parking exchange; exchange for/or rent of a garage space for an outdoor space, please contact Management.

 This is also a great option for owners who are at the west lagoon side of the property; this outdoor space may end up being closer to your doorstep than your current garage space!

 Thank you.


Date Posted: November 22, 2016



What is an association maintenance issue?

The HOA is responsible for exterior maintenance only.  Maintenance issues that involve common area items and/or affect the exterior of the community are HOA maintenance issues.  Examples would be:  perimeter gates, access control to the garage and pedestrian gates, pool, landscaping, exterior light posts, walkways, elevators, stairwells, sump pump, generator, refuse area, trash collection, fitness center items, outside pest control, etc.

A few quick references regarding emergencies and HOA work order reporting.

Action Property Management is here to be of service to you.  If you have a service call regarding maintenance of your common area, please call our office between the hours of 7:00 a.m. and 7:00 p.m., Monday through Friday and ask for our Customer Care Center at 1-800-400-2284.  Action has a great voice mail system, which enables you to leave a message 24 hours a day, 7 days a week.  All calls are returned promptly, so we hope you’ll use this additional communication tool.

Anytime you are aware of an emergency at your community, other than a life threatening one, at which point you should call 911, you may contact Action Property Management 24 hours a day 7 days a week at (800) 400-2284.  Our emergency after hours response team is ready to take your call and will contact one of our professional after hours on call Managers to respond to your emergency immediately.

You can also report association maintenance work orders by logging into your VIVO account at

Once logged into your VIVO portal, select the tab along the top that says “Work Order,” and you will be directed to the Work Order page.  From that page, there is an active button at the top left corner that says “Submit Work Order,” and that will prompt a drop down window where you will be directed to fill out the information as it pertains to the work order you are submitting.


 Owners are always welcome to send the work order to their Community Manager, however it is HIGHLY SUGGESTED that owners use the VIVO portal or Action’s Community Care phone number, (800) 400-2284,  to report maintenance items.  This method of communication  is encouraged because there are assigned individuals whose sole job is to answer calls and emails pertaining to Summerhouse community work orders and dispatch them out as they are received.  The dispatching system also ensures that the work orders are properly logged and attended to.

What are individual private residence maintenance issues?

An individual private residence maintenance issue is a maintenance item or need that is specific to the private, individual home (i.e. inside the home, including doors).  These items fall under Zephyr customer service and warranty issues.  To report these specific individual items as they pertain to your private residence, please defer to the Dwelling Live portal to put in a maintenance request with Zephyr.



Date Posted: October 25, 2016

Summerhouse Board Meeting

Just a reminder that your Summerhouse Community Open Session Board Meeting is this Wednesday, October 26, 2016.   Open session begins at 4:30pm and all homeowners are encouraged to attend.  The posting agenda is attached to this electronic memo as well as filed on the VIVO homeowner portal under “Meeting Agendas.”

We hope to see you there!

Have a good weekend!


Date Posted: October 21, 2016
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Management Team

Community Manager
Brandy Martinez |

Magnolia Plascencia |

Management Company

Action Property Management
Regional Office
1133 Columbia Street, Suite 106
San Diego, CA 92101
p. 949-450-0202
f. 949-341-1187

Corporate Office
2603 Main Street, Suite 500
Irvine, CA 92614
p. 949-450-0202
f. 949-450-0303