Manager’s Messages

WEST SIDE GUEST PARKING AREA TEMPORARY CLOSED: Wednesday, March 29 through (tentatively) Friday, March 31, 2017. RESERVED FOR LANDSCAPERS

Dear Summerhouse Residents,

Just a quick memo to inform you that the landscaping vendor will be working on completing the mulching of the community gardens beginning this Wednesday, March 29 through (tentatively) Friday, March 31, 2017.

The landscapers will need a staging area to unload the product and to keep the mulch while they are working to install it.

WEST SIDE GUEST PARKING AREA TEMPORARY CLOSED: Wednesday, March 29 through (tentatively) Friday, March 31, 2017. RESERVED FOR LANDSCAPERS

Please acknowledge this email as the temporary reservation of the 6 guest parking spaces on the west side for landscaping.  Please advise your guests to park on the street to leave these west side spaces unoccupied and open, as this is the space that will be reserved for the landscapers to keep the mulch as they work to install it throughout the property.  Beginning on Wednesday, as the project moves along, the amount of mulch will decrease as it is distributed throughout the gardens, freeing up some of the guest parking spaces.  The landscaper will mark the area needed that will indicate which parking spaces will be reserved and which ones open up.

Thank you for your attention and cooperation.

Please contact Management if you have any questions at 1-800-400-2284 or email at sjordan@actionlife.com.

Date Posted: March 23, 2017

Submitting Committee Updates & Recommendations for Board Review

Attention committees!  If your committee has recommendations and updates that they would like to present to the Board for their review, please be sure to submit to Management NO LATER THAN 7 DAYS PRIOR TO THE SCHEDULED BOARD MEETING.  This way Management has sufficient time to include in the Board packet.  Please be sure to draft your recommendation and updates clearly so they are ready to be included for the Board’s review and email Sarah Jordan at sjordan@actionlife.com

Date Posted: March 14, 2017

HOA maintenance item reporting versus individual unit maintenance items

Good afternoon,

Management has posted this memo to revisit the difference between HOA maintenance items and individual unit maintenance items.  Please review to determine how to most efficiently report maintenance items pertaining to Summerhouse community items versus individual unit maintenance items.  Thank you!

What is an association maintenance issue?

The HOA is responsible for exterior maintenance only.  Maintenance issues that involve common area items and/or affect the exterior of the community are HOA maintenance issues.  Examples would be:  perimeter gates, access control to the garage and pedestrian gates, pool, landscaping, exterior light posts, walkways, elevators, stairwells, sump pump, generator, refuse area, trash collection, fitness center items, outside pest control, etc.

A few quick references regarding emergencies and HOA work order reporting.

Action Property Management is here to be of service to you.  If you have a service call regarding maintenance of your common area, please call our office between the hours of 7:00 a.m. and 7:00 p.m., Monday through Friday and ask for our Customer Care Center at 1-800-400-2284.  Action has a great voice mail system, which enables you to leave a message 24 hours a day, 7 days a week.  All calls are returned promptly, so we hope you’ll use this additional communication tool.

Anytime you are aware of an emergency at your community, other than a life threatening one, at which point you should call 911, you may contact Action Property Management 24 hours a day 7 days a week at (800) 400-2284.  Our emergency after hours response team is ready to take your call and will contact one of our professional after hours on call Managers to respond to your emergency immediately.

You can also report association maintenance work orders by logging into your VIVO account at www.vivoportal.com.

Once logged into your VIVO portal, select the tab along the top that says “Work Order,” and you will be directed to the Work Order page.  From that page, there is an active button at the top left corner that says “Submit Work Order,” and that will prompt a drop down window where you will be directed to fill out the information as it pertains to the work order you are submitting.

IMPORTANT REMINDER:  VIVO PORTAL IS FOR ASSOCIATION WORK ORDERS ONLY.

 Owners are always welcome to send the work order to their Community Manager, however it is HIGHLY SUGGESTED that owners use the VIVO portal or Action’s Community Care phone number, (800) 400-2284,  to report maintenance items.  This method of communication  is encouraged because there are assigned individuals whose sole job is to answer calls and emails pertaining to Summerhouse community work orders and dispatch them out as they are received.  The dispatching system also ensures that the work orders are properly logged and attended to.

What are individual private residence maintenance issues?

An individual private residence maintenance issue is a maintenance item or need that is specific to the private, individual home (i.e. inside the home, including doors).  These items fall under Zephyr customer service and warranty issues.  To report these specific individual items as they pertain to your private residence, please defer to the Dwelling Live portal to put in a maintenance request with Zephyr.

IMPORTANT REMINDER:  YOUR ASSOCIATION MANAGEMENT COMPANY DOES NOT HAVE ANY RELATION TO INDIVIDUAL UNIT MANAGEMENT.

Date Posted: March 6, 2017

March Schedule for light replacement and painting- unit access needed

Dear Summerhouse Residents,

Management would like to notify homeowners and residents that for the next three Thursdays in March between the hours of 8am – 3pm, Thursday March 2, Thursday March 9, and Thursday, March 16th, Zephyr’s contractor is scheduled to be onsite at Summerhouse to address the two following pending items:

  1. Replace exterior sconce lights
  2. Painting the recessed light fixtures on the patio ceilings with a marine grade paint

NOTE TO HOMEOWNERS WITH LOWER LEVEL PODIUM AND LAGOON UNITS:

2303 2309 2315 2321 2327 2333 2339 2345
2349 2357 2363 2367 2373 2377 2383 2387

Most of these bottom level units can be accessed without having to enter through the actual condo unit and therefore please be advised that the contractor will be starting with these units when addressing the above noted work.  The contractors can enter the patio from the exterior ground level so unless further notified, these owners do not need to be home to allow access.  The contractors will enter the patio without disturbing the owner/tenant.  If you have renters, please notify the renters of this schedule.

NOTE TO HOMEOWNERS WITH SECOND FLOOR PODIUM AND LAGOON UNITS:

2305 2311 2317 2323 2329 2335 2341 2347
2351 2355 2359 2365 2369 2375 2379 2385
2389  

 ***AND OWNERS OF 2393 & 2395

 Contractors will need access to your units in order to get to your patio to replace the sconce light and paint the recessed lighting.  Please notify Management if you will be home during the above dates and times so we may inform Zephyr so they can build a schedule according to availability.  If not, please notify Management at sjordan@actionlife.com of one of the Thursday dates (3/2, 3/9, or 3/16) that you can be available to allow access to complete the work so we can coordinate accordingly.

Please contact Management to let us know of your availability and if you have any questions.

Thank you.

 

Date Posted: February 28, 2017

2.28.17 Fire Alarm Testing between 2:00-2:30pm

Dear Summerhouse Residents,

Management would like to notify homeowners and residents that on Tuesday, February 28, 2017 between approximately 2:00-2:30pm, the maintenance vendor will be performing the quarterly fire alarm test at Summerhouse.  The vendor will need to momentarily test and sound the alarms, so please note this procedure as a test only and not an emergency.

Owners who have pets may want to take them out on an afternoon walk around this scheduled time if your pet is sensitive to noises.

Thank you.

Date Posted: February 23, 2017

Pool heater not working

Dear Summerhouse Residents,

During One Stop Pools’ weekly service today, they reported that the pool heater is not working.  A technician is scheduled to go onsite tomorrow, 1.24.17, to run diagnostics and try to troubleshoot the issue.

Management will have more information once we hear back after the troubleshooting and will keep residents informed.

Thank you for your patience as the vendor works to address this pool maintenance issue.

The spa is still heating; it is just the pool’s temperature that is affected at the moment.

Thank you.

Date Posted: January 23, 2017

Action Property Management’s New Payment Processing System

Attention owners who are currently enrolled in using Action Property Management’s automatic payment system known as ACH:

Beginning on February 1, 2017, a new payment processing system is replacing the current ACH payment system.  There will be a $2.00 processing fee that will be charged to your account each month if you elect to continue using Action’s payment processing system.  If you want to continue using this system, no action is required and you will automatically be transferred over and you will incur a $2.00 monthly processing fee each month.  This new system  will withdraw the balance on your account each month processing takes place.

If you do not want to pay the $2.00 monthly processing fee, you will need to cancel your existing ACH processing through Action.  You can do this by sending a written request to communitycare@actionlife.com.

Alternative Payment Options if you elect to cancel ACH with Action Property Management

Automatic Bill Pay issued by your Bank:

  1. Contact your personal bank and have them set up automatic bill payment for your assessment fees. Direct your bank to set up mailing to:  Summerhouse Community Association, c/o Action Property Management, P.O. Box 25013, Santa Ana, CA 92799

Personal Check:  

  1. Issue a personal check for your assessment amount and mail to: Summerhouse Community Association, c/o Action Property Management, P.O. Box 25013, Santa Ana, CA 92799

If you have any questions, please contact Management.

Thank you.

Date Posted: January 18, 2017

Go Green and save $$$ with E-statements!

Go Green!  Save trees!  Save your association money in mailings!  If you’re an owner who would rather receive a paperless e-statement monthly rather than a paper statement via snail mail, you can opt to receive e-statements in place of paper statements.

  1. You must sign into your VIVO account. Go to www.summerhousehoa.com and go to MY ACCOUNT on the top bar on the homepage.
  2. Don’t have a VIVO account?  Contact your manager, Sarah Jordan, for your account information needed in order to register at sjordan@actionlife.com
  3. On your homepage in your account you must look to the right near bottom of screen for a green box to check that you want E-Statements.
  4. IF you choose to receive E-statements, you will no longer receive paper statements. You can de-activate this at any time if you want to go back to paper statements.
Date Posted: January 16, 2017

Attention Beer Enthusiasts! Scavenger Beer & Adventure Tours

Attention Beer Enthusiasts of Summerhouse!

One Concierge’s Hector Dulude wanted to share this information with you.  The service is called Scavenger Beer & Adventure Tours, and here are some details about this activity near you!

Scavenger Beer & Adventure

When We Operate…
We Offer Private Tours 7 days a Week for groups of 2-25. Our Public Tours Operate on Fridays & Saturdays for groups of 2-25. We also offer Tours on Sundays for groups of 8 or more. See our Public Tours or Private Tours Page for info. Private tours usually take more time and effort to plan.

Where We Pickup…
We offer free Pickup & dropoff in the Carlsbad Area. We also offer free pickup for groups of 8 or more in Oceanside, Vista, San Marcos, and Escondido. For a fee we can pickup groups over 4 persons anywhere in San Diego. Our Meetup locations are: The Carlsbad Village Train Station 2775 State st. Carlsbad Ca 92008. OR Escondido Sprinter Train Station 2121 Barham Drive Escondido Ca 92025.

What To Bring…
Dress for casual fun! Wear whatever you wish however we recommend you bring sunglasses & sunscreen hat or hair tie will be useful. Pack a light jacket or sweater if weather is cold…your camera (optional) Tour Guide gratuity (10-15% industry standard) welcomed if deserved.

Tour Prices…
Friday Tour $99 per person
Saturday Tour $109 per person
Sunday Tour $109 per person

*Groups of 8 or more get $10 off per person

Scavenger Beer & Adventure Tours

Phone:
(760) 208-3739

Address:
3138 Roosevelt St #K, Carlsbad, CA

Date Posted: December 13, 2016

December Weekend Holiday Events

Dear Summerhouse Residents,

Please take a minute to review the below holiday events taking place around San Diego this weekend.

BALBOA PARK DECEMBER NIGHTS

Dates: December 2-3, 2016
The sights, sounds and smells of the holiday season fill the air as the museums and cultural institutions in Balboa Park, the nation’s largest urban cultural park, open their doors free of charge. Festivities include carolers, live music, light displays, theater and dance performances, and delicious foods from around the world.

LITTLE ITALY’S CHRISTMAS TREE LIGHTING CEREMONY

Date: December 3, 2016

Celebrate the season during Little Italy’s Christmas Tree Lighting Ceremony and see the unique Christmas Tree – a 25-foot tower of 1,000+ gorgeous Poinsettias. Enjoy the community’s festive decorations, live music and entertainment, snacks, holiday beverages and more!

SONO FEST & CHILI COOK-OFF

Date: December 4, 2016
Bring the whole family to a unique neighborhood event featuring a chili cook-off between more than 40 of the celebrated restaurants of South and North Park. At the SoNo Fest & Chili Cook-Off, you can pick out your own hand-spun ceramic bowls then sample chili from the local restaurants. You can also shop for holiday gifts from local artisans and enjoy free live music, kids’ games and activities, gourmet food trucks, a beer garden featuring local craft beers and more.

POWAY’S CHRISTMAS IN THE PARK

Date: December 10, 2016

Celebrate holiday cheer with Poway’s Christmas in the Park. The event features a tree lighting ceremony, visits from Santa, train rides, live music, theatre performances, food, treats, crafts and more.

CORONADO CHRISTMAS PARADE & OPEN HOUSE

Date: December 2, 2016
Santa arrives via the Ferry at the Coronado Ferry Landing, a festive parade follows down Orange Avenue and Santa lights the Christmas Tree in Rotary Plaza during the Coronado Christmas Parade & Open House.

NORTH PARK TOYLAND PARADE

Date: December 3, 2016
Experience the unique sights and sounds of the annual North Park Toyland Parade. Enjoy marching bands, floats, vintage cars, dance groups, beauty queens, city officials and Santa in this popular community celebration.

ENCINITAS HOLIDAY PARADE

Date: December 3, 2016
Thousands of people will be on floats and in bands with tens of thousands more cheering them on as the Encinitas Holiday Parade rolls along Coast Highway 101.

OCEAN BEACH HOLIDAY PARADE

December: December 3, 2016
Come find out what the locals have known for 30+ years – Santa would rather be in the quaint little surfing village of OB at the Ocean Beach Holiday Parade.

LA JOLLA CHRISTMAS PARADE AND HOLIDAY FESTIVAL

Date: December 4, 2016

The event includes marching bands, floats, equestrian units, vintage automobiles and an appearance by Santa Claus.

Date Posted: December 2, 2016
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Management Team

Community Manager
Brandy Martinez | bmartinez@actionlife.com

Assistant
Kylia Neal | kneal@actionlife.com

Management Company

Action Property Management
Regional Office
1133 Columbia Street, Suite 106
San Diego, CA 92101
p. 949-450-0202
f. 949-341-1187





Corporate Office
2603 Main Street, Suite 500
Irvine, CA 92614
p. 949-450-0202
f. 949-450-0303