Manager’s Messages

Fragile Sewer System; “Don’t Flush” List

Dear Summerhouse Residents,

Just a reminder regarding the sewer system at Summerhouse:

In attempt to diligently preserve and maintain the Summerhouse sewage ejector pump system, the approved vendor, McNamara Pump and Electric, advises reminding the community that the sewage system is designed to handle ONLY human waste and a moderate amount of toilet paper.

WAIT!  DON’T FLUSH!

Please be mindful of the sewage system in your community and DO NOT FLUSH THE FOLLOWING:

  • Feminine products of any kind, including tampons and tampon applicators- even if they say “flushable” should never be flushed into the system.
  • Cotton swabs
  • Cotton balls
  • Condoms
  • Disposable wipes
  • Razors
  • Disposable diapers
  • Baby wipes
  • Cleaning wipes or paper towels

Using the toilet for trash disposal of paper goods, haircut trimmings, food, rags, plastic of any kind etc., will cause the pump station to have problems or fail completely if the items are suctioned into the volute of the pump.

Pouring of solvents, paint, paint thinner, grease, oil or abrasive chemicals can cause cord damage to the pump.

If underwear or a rag is accidentally flushed into the system, call the McNamara office at (760)744-1895 and they will send out a service technician that day to clean and service the system.

The association appreciates residents’ compliance with the above recommendations to ensure that the sewage system is properly maintained.  Failure to acknowledge these recommendations will result in costly repairs to the community.

For owners who lease their unit, please be sure that your property management company and/or tenant is advised of the fragile sewer system and that they comply with the “Don’t Flush” list.  It may be beneficial to post this information in your home so that all who enter are made aware of this.

Thank you for your attention to this matter.

Date Posted: November 29, 2016

Pool Rules

Dear Summerhouse Residents,

Action Property Management hopes that you enjoyed a lovely Thanksgiving weekend with friends, family, and loved ones.  With Summerhouse being the magnificent community that it is, no doubt homeowners took advantage of hosting the celebration in their individual homes.  There is a lot to be thankful for when you are part of the Summerhouse Community!

With the holidays approaching, Management would like to take the opportunity to remind homeowners of the Pool Rules to ensure that all homeowners and their guests are able to enjoy the facilities appropriately and as outlined in the Community Handbook’s Pool Rule use.

A Pool Rules must be complied with, and Management would like to  highlight and remind owners of the following points as the community receives more visitors and guests;

  • All children and adolescents 14 years of age or under need to be supervised while in the pool and spa area.
  • The use of the pool is expressly limited to Residential owners, occupants, lessees, and their invited guests. Each unit is limited to four (4) guests’ total, at any given time.  At no time shall any group monopolize the facilities.

Please review the  Pool Rules that are included with this post, which are an excerpt from your Community Handbook.  Management requests that you observe these rules so that all members of the Summerhouse Community may harmoniously enjoy the property’s facilities.  For homeowners who lease their property, please be sure to provide these rules to your property management company &/or tenants so they are made aware of these rules.

If you have any questions, please do not hesitate to contact your Community Manager, Sarah Jordan at sjordan@actionlife.com

Thank you for your attention to this message.

sh-gatherings-in-association-property-and-pool-rules

Date Posted: November 29, 2016

Interested in a parking space exchange????

Dear Summerhouse Residents,

 Many owners may not know that there is an agreement form to exchange their parking space with another homeowner.  It is available as part of your Community Handbook.

 Currently there is homeowner who has a deeded parking space outside the garage.  It is one of the only 2 deeded spaces at the property.  It is space number R-70 and it is at the end of the west side guest parking.  Currently Management is awaiting the approved signage to be delivered and installed to indicate that the space (along with space R-69) is Reserved Parking.

Mrs. Kicklighter has requested that Management make it be known that she would be interested in speaking with any owner who currently has a garage deeded space that would entertain the idea of exchanging spaces.  If you have a garage deeded space that you would like to exchange for the outdoor deeded space, please contact Management and we can put you in touch with Mrs. Kicklighter to discuss further.

Another alternative that Mrs. Kicklighter is interested in is to find out if any homeowner who does not currently use both of their garage spaces would like to speak further about the possibility of renting out their garage space that they are not using.  The Kicklighters live on the property and perhaps owners who use their property as a second home may be interested in entertaining the idea of renting an indoor garage parking space if it is not in use.

 If you have any questions and are interested in exploring this parking exchange; exchange for/or rent of a garage space for an outdoor space, please contact Management.

 This is also a great option for owners who are at the west lagoon side of the property; this outdoor space may end up being closer to your doorstep than your current garage space!

 Thank you.

lease-of-parking-or-storage-space

Date Posted: November 22, 2016

HOMEOWNER ASSOCIATION MAINTENANCE vs. INDIVIDUAL PRIVATE RESIDENCE MAINTENANCE

 

What is an association maintenance issue?

The HOA is responsible for exterior maintenance only.  Maintenance issues that involve common area items and/or affect the exterior of the community are HOA maintenance issues.  Examples would be:  perimeter gates, access control to the garage and pedestrian gates, pool, landscaping, exterior light posts, walkways, elevators, stairwells, sump pump, generator, refuse area, trash collection, fitness center items, outside pest control, etc.

A few quick references regarding emergencies and HOA work order reporting.

Action Property Management is here to be of service to you.  If you have a service call regarding maintenance of your common area, please call our office between the hours of 7:00 a.m. and 7:00 p.m., Monday through Friday and ask for our Customer Care Center at 1-800-400-2284.  Action has a great voice mail system, which enables you to leave a message 24 hours a day, 7 days a week.  All calls are returned promptly, so we hope you’ll use this additional communication tool.

Anytime you are aware of an emergency at your community, other than a life threatening one, at which point you should call 911, you may contact Action Property Management 24 hours a day 7 days a week at (800) 400-2284.  Our emergency after hours response team is ready to take your call and will contact one of our professional after hours on call Managers to respond to your emergency immediately.

You can also report association maintenance work orders by logging into your VIVO account at www.vivoportal.com.

Once logged into your VIVO portal, select the tab along the top that says “Work Order,” and you will be directed to the Work Order page.  From that page, there is an active button at the top left corner that says “Submit Work Order,” and that will prompt a drop down window where you will be directed to fill out the information as it pertains to the work order you are submitting.

IMPORTANT REMINDER:  VIVO PORTAL IS FOR ASSOCIATION WORK ORDERS ONLY.

 Owners are always welcome to send the work order to their Community Manager, however it is HIGHLY SUGGESTED that owners use the VIVO portal or Action’s Community Care phone number, (800) 400-2284,  to report maintenance items.  This method of communication  is encouraged because there are assigned individuals whose sole job is to answer calls and emails pertaining to Summerhouse community work orders and dispatch them out as they are received.  The dispatching system also ensures that the work orders are properly logged and attended to.

What are individual private residence maintenance issues?

An individual private residence maintenance issue is a maintenance item or need that is specific to the private, individual home (i.e. inside the home, including doors).  These items fall under Zephyr customer service and warranty issues.  To report these specific individual items as they pertain to your private residence, please defer to the Dwelling Live portal to put in a maintenance request with Zephyr.

IMPORTANT REMINDER:  YOUR ASSOCIATION MANAGEMENT COMPANY DOES NOT HAVE ANY RELATION TO INDIVIDUAL UNIT MANAGEMENT.

 

Date Posted: October 25, 2016

Summerhouse Board Meeting

Just a reminder that your Summerhouse Community Open Session Board Meeting is this Wednesday, October 26, 2016.   Open session begins at 4:30pm and all homeowners are encouraged to attend.  The posting agenda is attached to this electronic memo as well as filed on the VIVO homeowner portal under “Meeting Agendas.”

We hope to see you there!

Have a good weekend!

10-26-16-posting-agenda

Date Posted: October 21, 2016

Community Directories

Zephyr Developers have installed 3 community directories around the perimeter of the Summerhouse property.

The directories are located in the following areas:

  • Front east entrance where the sales office is currently located 2303 Ocean Street
  • Front mid entrance in front of property at 2323 & 2321 Ocean Street
  • West side guest parking area near mailbox entrance gate

sales-office-directorymid-front-entrance-directorymailbox-entry-directory

 

Date Posted: September 15, 2016

Fragile Sewer System

In attempt to diligently preserve and maintain the Summerhouse sewage ejector pump system, the approved vendor, McNamara Pump and Electric, advises reminding the community that the sewage system is designed to handle ONLY  human waste and a moderate amount of toilet paper.

WAIT!  DON’T FLUSH!

Please be mindful of the sewage system in your community and DO NOT FLUSH THE FOLLOWING:

  • Feminine products of any kind, including tampons and tampon applicators- even if they say “flushable” should never be flushed into the system.
  • Cotton swabs
  • Cotton balls
  • Condoms
  • Disposable wipes
  • Razors
  • Disposable diapers
  • Baby wipes
  • Cleaning wipes or paper towels

Using the toilet for trash disposal of paper goods, haircut trimmings, food, rags, plastic of any kind etc., will cause the pump station to have problems or fail completely if the items are suctioned into the volute of the pump.

Pouring of solvents, paint, paint thinner, grease, oil or abrasive chemicals can cause cord damage to the pump.

If underwear or a rag is accidentally flushed into the system, call the McNamara office at (760)744-1895 and they will send out a service technician that day to clean and service the system.

The association appreciates residents’ compliance with the above recommendations to ensure that the sewage system is properly maintained.  Failure to acknowledge these recommendations can result in costly repairs to the community.

 

Date Posted: September 15, 2016

Association Window Cleaning Complete

A-Plus Window Washers have completed the scheduled association window cleaning services as of August 29, 2016. The selected vendor completed the project within 3 days. The window cleaning service included all non-accessible windows as well as the outside of the glass enclosure of balconies and /or patios.

Please note that the inside part of the glass enclosure is accessible by the homeowner, and therefore is the responsibility of the homeowner to maintain.  Glass doors leading out to patios and balconies are also considered accessible by the homeowner and therefore were not included in the service.

Management hopes that the association is pleased with the approved vendor selected by your Board of Directors and invites you to provide feedback on your window cleaning service.

Thank you.

Date Posted: August 30, 2016

Keeping a tidy refuse area

Summerhouse Residents,

An important reminders to please break down your boxes before depositing into the refuse area dumpster:

TRASH AREA

Management would like to remind the community to please be sure and break down any large boxes and deposit them into the community dumpster for refuse collection.  There are several reasons why resident compliance is critical to the maintenance and safety of the refuse area.

  • Boxes need to be broken down so that all trash can fit in the dumpster properly
  • Boxes need to be broken down so that the refuse area is kept orderly so that people may enter to dispose of waste properly
  • Boxes need to be broken down so that they are disposed of on the collection days and not left behind
  • Boxes need to be broken down because if they are not and the refuse company does actually haul the extra trash away, they charge an additional fee to the association.
Date Posted: August 30, 2016

Rules Reminders and Updates

Dear Summerhouse Residents,

 

Please note that the following pet rules are in place at Summerhouse.  Please be sure you are in compliance with these rules in order to preserve the appearance and integrity of the Community.

 

Pet Rules Reminders

Leashes. Pets must be kept in a pet carrier or on a leash held by a person capable of controlling the animal in any portion of the Association Property, including but not limited to the elevator, pool & spa area, common areas and garage, at all times.

 

Waste. No pet owner shall allow his or her pet to deposit fecal matter or urinate within any portion of the Association Property or other portions of the Community. Waste must be put in a tightly sealed plastic bag before being disposed of. No cat litter may be flushed or otherwise released into the Building’s plumbing. Any pet waste deposited in the trash bins must be tightly sealed in a PLASTIC bag. Using paper bags to dispose of any pet waste is strictly prohibited.

 

Unattended Pets. Pets must not be left outside unattended on balconies. Pets must be kept within the Residence when the Resident is away or cannot attend to them. Barking dogs on Exclusive Use Easement Areas, or inside a Residence, or any other excessively noisy animal that disturbs the quiet enjoyment of any other Resident will not be tolerated. Pets shall not be allowed to defecate or urinate on balconies, terraces or patios.

 

Security Update

Please also note that the access gates around the perimeter of the property that were in process of being secured, were secured this week.  Thank you for your patience!

 

Please contact Management with any questions you may have at sgmorales@actionlife.com.

Date Posted: May 20, 2016
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Management Team

Community Manager
Brandy Martinez | bmartinez@actionlife.com

Assistant
Kylia Neal | kneal@actionlife.com

Management Company

Action Property Management
Regional Office
1133 Columbia Street, Suite 106
San Diego, CA 92101
p. 949-450-0202
f. 949-341-1187





Corporate Office
2603 Main Street, Suite 500
Irvine, CA 92614
p. 949-450-0202
f. 949-450-0303