What is an association maintenance issue?
The HOA is responsible for exterior maintenance only. Maintenance issues that involve common area items and/or affect the exterior of the community are HOA maintenance issues. Examples would be: perimeter gates, access control to the garage and pedestrian gates, pool, landscaping, exterior light posts, walkways, elevators, stairwells, sump pump, generator, refuse area, trash collection, fitness center items, outside pest control, etc.
A few quick references regarding emergencies and HOA work order reporting.
Action Property Management is here to be of service to you. If you have a service call regarding maintenance of your common area, please call our office between the hours of 7:00 a.m. and 7:00 p.m., Monday through Friday and ask for our Customer Care Center at 1-800-400-2284. Action has a great voice mail system, which enables you to leave a message 24 hours a day, 7 days a week. All calls are returned promptly, so we hope you’ll use this additional communication tool.
Anytime you are aware of an emergency at your community, other than a life threatening one, at which point you should call 911, you may contact Action Property Management 24 hours a day 7 days a week at (800) 400-2284. Our emergency after hours response team is ready to take your call and will contact one of our professional after hours on call Managers to respond to your emergency immediately.
You can also report association maintenance work orders by logging into your VIVO account at www.vivoportal.com.
Once logged into your VIVO portal, select the tab along the top that says “Work Order,” and you will be directed to the Work Order page. From that page, there is an active button at the top left corner that says “Submit Work Order,” and that will prompt a drop down window where you will be directed to fill out the information as it pertains to the work order you are submitting.
IMPORTANT REMINDER: VIVO PORTAL IS FOR ASSOCIATION WORK ORDERS ONLY.
Owners are always welcome to send the work order to their Community Manager, however it is HIGHLY SUGGESTED that owners use the VIVO portal or Action’s Community Care phone number, (800) 400-2284, to report maintenance items. This method of communication is encouraged because there are assigned individuals whose sole job is to answer calls and emails pertaining to Summerhouse community work orders and dispatch them out as they are received. The dispatching system also ensures that the work orders are properly logged and attended to.
What are individual private residence maintenance issues?
An individual private residence maintenance issue is a maintenance item or need that is specific to the private, individual home (i.e. inside the home, including doors). These items fall under Zephyr customer service and warranty issues. To report these specific individual items as they pertain to your private residence, please defer to the Dwelling Live portal to put in a maintenance request with Zephyr.
IMPORTANT REMINDER: YOUR ASSOCIATION MANAGEMENT COMPANY DOES NOT HAVE ANY RELATION TO INDIVIDUAL UNIT MANAGEMENT.
Just a reminder that your Summerhouse Community Open Session Board Meeting is this Wednesday, October 26, 2016. Open session begins at 4:30pm and all homeowners are encouraged to attend. The posting agenda is attached to this electronic memo as well as filed on the VIVO homeowner portal under “Meeting Agendas.”
We hope to see you there!
Have a good weekend!
Zephyr Developers have installed 3 community directories around the perimeter of the Summerhouse property.
The directories are located in the following areas:
- Front east entrance where the sales office is currently located 2303 Ocean Street
- Front mid entrance in front of property at 2323 & 2321 Ocean Street
- West side guest parking area near mailbox entrance gate
In attempt to diligently preserve and maintain the Summerhouse sewage ejector pump system, the approved vendor, McNamara Pump and Electric, advises reminding the community that the sewage system is designed to handle ONLY human waste and a moderate amount of toilet paper.
WAIT! DON’T FLUSH!
Please be mindful of the sewage system in your community and DO NOT FLUSH THE FOLLOWING:
- Feminine products of any kind, including tampons and tampon applicators- even if they say “flushable” should never be flushed into the system.
- Cotton swabs
- Cotton balls
- Disposable wipes
- Disposable diapers
- Baby wipes
- Cleaning wipes or paper towels
Using the toilet for trash disposal of paper goods, haircut trimmings, food, rags, plastic of any kind etc., will cause the pump station to have problems or fail completely if the items are suctioned into the volute of the pump.
Pouring of solvents, paint, paint thinner, grease, oil or abrasive chemicals can cause cord damage to the pump.
If underwear or a rag is accidentally flushed into the system, call the McNamara office at (760)744-1895 and they will send out a service technician that day to clean and service the system.
The association appreciates residents’ compliance with the above recommendations to ensure that the sewage system is properly maintained. Failure to acknowledge these recommendations can result in costly repairs to the community.
A-Plus Window Washers have completed the scheduled association window cleaning services as of August 29, 2016. The selected vendor completed the project within 3 days. The window cleaning service included all non-accessible windows as well as the outside of the glass enclosure of balconies and /or patios.
Please note that the inside part of the glass enclosure is accessible by the homeowner, and therefore is the responsibility of the homeowner to maintain. Glass doors leading out to patios and balconies are also considered accessible by the homeowner and therefore were not included in the service.
Management hopes that the association is pleased with the approved vendor selected by your Board of Directors and invites you to provide feedback on your window cleaning service.
An important reminders to please break down your boxes before depositing into the refuse area dumpster:
Management would like to remind the community to please be sure and break down any large boxes and deposit them into the community dumpster for refuse collection. There are several reasons why resident compliance is critical to the maintenance and safety of the refuse area.
- Boxes need to be broken down so that all trash can fit in the dumpster properly
- Boxes need to be broken down so that the refuse area is kept orderly so that people may enter to dispose of waste properly
- Boxes need to be broken down so that they are disposed of on the collection days and not left behind
- Boxes need to be broken down because if they are not and the refuse company does actually haul the extra trash away, they charge an additional fee to the association.
Dear Summerhouse Residents,
Please note that the following pet rules are in place at Summerhouse. Please be sure you are in compliance with these rules in order to preserve the appearance and integrity of the Community.
Pet Rules Reminders
Leashes. Pets must be kept in a pet carrier or on a leash held by a person capable of controlling the animal in any portion of the Association Property, including but not limited to the elevator, pool & spa area, common areas and garage, at all times.
Waste. No pet owner shall allow his or her pet to deposit fecal matter or urinate within any portion of the Association Property or other portions of the Community. Waste must be put in a tightly sealed plastic bag before being disposed of. No cat litter may be flushed or otherwise released into the Building’s plumbing. Any pet waste deposited in the trash bins must be tightly sealed in a PLASTIC bag. Using paper bags to dispose of any pet waste is strictly prohibited.
Unattended Pets. Pets must not be left outside unattended on balconies. Pets must be kept within the Residence when the Resident is away or cannot attend to them. Barking dogs on Exclusive Use Easement Areas, or inside a Residence, or any other excessively noisy animal that disturbs the quiet enjoyment of any other Resident will not be tolerated. Pets shall not be allowed to defecate or urinate on balconies, terraces or patios.
Please also note that the access gates around the perimeter of the property that were in process of being secured, were secured this week. Thank you for your patience!
Please contact Management with any questions you may have at email@example.com.
Action Property Management is excited to begin this relationship with Summerhouse and its homeowners.
For more information about Action Property Management, please visit our website at www.actionlife.com.